Company Overview
Forrester has been a respected global research and advisory company for more than 40 years. Through proprietary annual research into more than half a million companies worldwide, Forrester provides business leaders with the information they need in order to craft more engaging customer-led strategies, gain deep insights, perform competitive benchmarking and boost revenue.
Customer Experience Index (CX Index) is an easy-to-use suite of tools that help business leaders and analysts find out how their customer experiences stack up against the competition. Based on the unique and proprietary Forrester consumer survey data, CX Index ranks consumer experience across key categories and actionable industry drivers. CX Index also includes the consulting services of Forrester’s team of CX experts.
Forrester Research focuses on the hardest, most important dynamics of the day; dynamics that have the potential to create extraordinary opportunity for some and put others in desperate straits. Forrester’s Playbooks give you the tools you need to translate complex strategies into pragmatic, executable steps. Forrester’s frameworks and methodologies help bring structure and clarity to concepts, allowing you to organize thoughts and orchestrate action.
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