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Avtex

 
Bloomington, Minnesota, United States
1972
Company Overview
Avtex is a provider of contact center technologies offering a unified customer experience that involves multiple points of interaction including phone, email, web, and chat. The solutions include real-time speech recognition, predictive dialer, workforce management, call recording, and predictive behavioral routing.
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Products and Services

Avtex InteractionSync

 
Avtex InteractionSync is a call center solution that gives agents access to a unified agent desktop with embedded call controls such as call pickup, disconnect, hold, transfer, conference, status management, and click-to-dial.
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Marketing Function Customer Engagement and Retention, Productivity