Company Overview
Founded on the principle that social media should be fully integrated into any effective customer engagement strategy, Conversocial provides an enterprise-class platform designed to help companies adopt a robust social customer service solution into their operations. Conversocial has dubbed their approach #SocialFirst. In 2021 Conversocial was acquired by Verint Systems.
CROWDS is a social media tool for crowdsourcing customer support. Brand advocates"Crowd Experts," are leveraged within the platform to answer customer support questions via social media conversations. The platform enables brand advocates to access content to aid customers with a variety of issues.