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Helpshift

 
San Francisco, California, United States
2011
Company Overview
Helpshift helps brands engage and retain their mobile customers. The company makes it easy to create exceptional experiences in native mobile apps, transforming customers into the most passionate sales team. Helpshift enables mobile customers to communicate directly with company representatives and offers businesses the opportunity to unlock critical customer and device information as well as solicit customer feedback before they discover it in App Store reviews.
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Products and Services

Helpshift

 
Helpshift is a support platform for mobile and web that helps users to proactively support and engage customers. With Helpshift’s AI-powered support platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. With its Real-Time Operations Dashboard, supervisors will have access to unprecedented visibility and actionable insights into their operations and will be able to make instant and informed decisions. SensAI, a new artificial intelligence built specifically for customer service, automates and streamlines the chat process, classifying issues and routing them in real time.
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