Company Overview
InMoment is a cloud-based customer experience (CX) optimization platform that provides the ability to listen to and engage with customers to improve business results through better experiences. The company is based in Salt Lake City and was founded in 2002. Their products and services include Voice of Customer (VoC), Social Reviews & Advocacy, Employee Engagement, Support, and Consulting.
The InMoment Experience Intelligence (XI) Platform brings together intelligence about your brand, customers, employees, and the market to help you understand and identify the critical intersection of what creates meaningful experiences that will drive revenue and increase business performance. Comprised of three clouds—the Customer Experience (CX) Cloud, the Employee Experience (EX) Cloud, and the Market Experience (MX) Cloud—the XI Platform delivers insights about your business from the most critical lines of intelligence. InMoment's integrated XI applications help organizations understand changing consumer expectations, needs and preferences across their lifecycle, and enable them to rapidly take action on the insights in a truly agile fashion and this includes: Product Experience Cloud™, Data Exploration™, Spotlight™, Moments™, and ReviewTrackers®.
XI Digital Transformation from InMoment offers a customer experience platform using internal data to surface results. XI Digital Transformation includes pre-built dashboards and reports that focus on key metrics, with real-time updates and recommended actions based on data collection and analysis.
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