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Jacada

 
Alpharetta, Georgia, United States
1990
Company Overview
Jacada Inc. helps enterprises significantly reduce costs of their customer service operations by deploying automation solutions and contextual bots. From guiding the contact center agents and automating their manual tasks to fully automated self-service solutions, Jacada automates interactions while improving customer experience. In 2021 Jacada was acquired by Uniphore.
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Products and Services

Jacada

 
Jacada is an enterprise platform for customer service automation. Jacada provides tools for intelligent agent management and intelligent self-service. Test and improve various experiences and automations for customers and employees using industry-leading business intelligence (BI) capabilities now fully integrated to Jacada Interact.
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Marketing Function