ElevateAI is an AI as a Service (AIaaS) solution that brings the power of Enlighten AI, its purpose-built CX AI, to the developer community. ElevateAI gives the industry a new way to gain customer insights across audio, transcripts, and chats to build smart CX applications. Through an easy-to-use API, organizations of all sizes can understand the voice of their customers with automated speech recognition (ASR) technology trained on billions of interactions from the world’s leading CX dataset.

Nexidia Analytics is an omnichannel interactions solution from NICE. Nexidia Analytics uses big data to help call center focused organizations transform into cost effective and efficient producers of revenue while also enabling agents, managers, and customers to have better experiences and improved retention rates. It also includes speech-to-text services for the legal profession, compliance management functions, and more.

NICE provides a big data operationalizing platform featuring solutions that turn both structure and unstructured data into valuable and actionable information. The platform helps leading companies improve their business performance, increase their operational efficiency, prevent financial crime, ensure their compliance, and enhance their safety and security. The three main tenets of NICE focus on perfecting customer experience, protecting people and assets, and financial crime prevention and compliance.

NICE Automation Studio is a citizen developer tool that enables enterprises to build process automations. Automation Studio includes drag-and-drop functionality, Easy-to-navigate interface, and readymade (code free) components

NICE Real Time Personalization empowers marketers to quickly transform massive amounts of data from every customer interaction into finely-tuned responses relevant to each individual. NICE Real Time Personalization creates a profile of each individual visitor by mining online and offline interactions to fully understand the customer journey. The system builds detailed customer intelligence models and predictive profiles that can instantly make insightful content and promotional decisions based on customer interactions.