SnapEngage is a live chat solution designed to integrate with a company's website and systems such as Salesforce, Hubspot, Zendesk and hundreds more. SnapEngage enables teams to chat with website visitors and provide assistance in real-time. The platform includes a “call me” feature to incorporate voice and text communications in one bundle. SnapEngage helps create new leads and provide post-sales tech support. Chat transcripts are added to support cases and leads, without the need to change workflow.