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Palo Alto, California, United States
Company Overview
Uniphore is a computer software company whose mission is to disrupt the outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard.
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Products and Services

Q for Sales

Q for Sales is an emotional intelligence (EQ) based solution that drives positive, engaging and trusted customer interactions and outcomes. Q for Sales leverages Computer Vision, Tonal Analysis, Automatic Speech Recognition (ASR) and Natural Language Processing (NLP) to capture and make recommendations on the full emotional spectrum of sales conversations to boost close rates and performance of sales teams.
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Uniphore is a Conversational Service Automation (CSA) Platform that leverages Conversational AI, Natural Language Processing (NLP) and Robotic Process Automation (RPA) to optimize customer-agent interactions and increase self-service rates, and automating agent tasks including agent after call-work (ACW) and call disposition. All with an underlying analytics and security layer. The platform consists of four different solutions including Conversational Self-service: U-Self Serve, Agent Security: U-Trust, Agent Co-Pilot: U-Assist (including U-Assist In-Call offered in two package options Bolt and Max), and Interaction Analytics: U-Analyze.
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