Q for Sales is an emotional intelligence (EQ) based solution that drives positive, engaging and trusted customer interactions and outcomes. Q for Sales leverages Computer Vision, Tonal Analysis, Automatic Speech Recognition (ASR) and Natural Language Processing (NLP) to capture and make recommendations on the full emotional spectrum of sales conversations to boost close rates and performance of sales teams.

U-Analyze is a conversational analytics solution that supports languages across the globe and analyzes 100% of all customer engagements across voice, chat, and email. It leverages artificial intelligence to extract actionable insights that help drive customer experience quality management, agent performance, and compliance. U-Analyze captures both the agent and customer sentiments to provide a more accurate representation of the customer's experience, avoiding the cost of focus groups and the limited insights from surveys.

Uniphore is a Conversational Service Automation (CSA) Platform that leverages Conversational AI, Natural Language Processing (NLP) and Robotic Process Automation (RPA) to optimize customer-agent interactions and increase self-service rates, and automating agent tasks including agent after call-work (ACW) and call disposition. All with an underlying analytics and security layer. The platform consists of four different solutions including Conversational Self-service: U-Self Serve, Agent Security: U-Trust, Agent Co-Pilot: U-Assist (including U-Assist In-Call offered in two package options Bolt and Max), and Interaction Analytics: U-Analyze.