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Verint

 
Melville, New York, United States
1994
Company Overview
Verint provides Actionable Intelligence solutions. Actionable Intelligence empowers organizations with crucial insights and enables decision makers to anticipate, respond and take action, using data. Verint Actionable Intelligence solutions help organizations address three important challenges: customer engagement optimization; security intelligence; and fraud, risk and compliance.
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Products and Services

Speech Analytics

  (1)
Verint Speech Analytics is a contact center solution that can automatically discover words, phrases, categories and themes spoken during calls revealing trends, areas of opportunity and causes for concern. Find out what triggers customer satisfaction or complaints. Improve quality call monitoring by reviewing large samples and specific call types. By combining Verint Speech Analytics with Verint Text Analytics, you can integrate insights from all of your text-based channels including chat, email, and even social media for a comprehensive view of the customer across voice and text.
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Verint Engagement Analytics

 
Capitalizing on solutions from KANA, part of Verint, the Verint Engagement Analytics solutions helps organizations capture customer interactions, feedback, and journeys across multiple channels; analyze and interpret them in the context of business objectives; and respond more effectively to customer, business, and market demands.
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Verint Workforce Optimization

 
Verint Workforce Optimization is an analytics solution for contact centers that provides a comprehensive way to capture, evaluate, manage, and analyze omnichannel customer interactions and manage the performance of employees across the enterprise.
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