Experience Cloud is a customer experience platform enabling marketers to process and analyze direct feedback from multi-channel surveys, unstructured text and speech data from transcripts and open-ends, and behavioral data from web sessions. Operationalize across all functions with real-time triggers and alerts; custom dashboards for executives, store managers, and contact center managers; and case management tools.

OpinionLab, now part of Verint, is a Voice of the Customer feedback solution.

Verint Speech Analytics is a contact center solution that can automatically discover words, phrases, categories and themes spoken during calls revealing trends, areas of opportunity and causes for concern. Find out what triggers customer satisfaction or complaints. Improve quality call monitoring by reviewing large samples and specific call types. By combining Verint Speech Analytics with Verint Text Analytics, you can integrate insights from all of your text-based channels including chat, email, and even social media for a comprehensive view of the customer across voice and text.

Capitalizing on solutions from KANA, part of Verint, the Verint Engagement Analytics solutions helps organizations capture customer interactions, feedback, and journeys across multiple channels; analyze and interpret them in the context of business objectives; and respond more effectively to customer, business, and market demands.

Verint Enterprise Experience Management allows users to engage with their customers and employees to capture, analyze, and act on their feedback in a closed-loop process across the entire organization. Verint Enterprise XM offers a wide set of capabilities including direct and inferred feedback collection, advanced CX analysis, rich reporting, and automated actions.

Verint Workforce Optimization is an analytics solution for contact centers that provides a comprehensive way to capture, evaluate, manage, and analyze omnichannel customer interactions and manage the performance of employees across the enterprise.