Voice of the Customer

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Definition

Voice of the Customer tools are platforms to gather and analyze customer reviews of products and services. Time-consuming focus groups and customer interviews can be made to scale with Voice of the Customer tools. Packages include dashboards for customer satisfaction, and may include employee product and service reviews and detailed analytics of customer data. 

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Products

Bazaarvoice Ratings & Reviews empowers your customers to share their opinions and experiences, wherever they shop, and enables you to reach more people and influence more purchases. Collect authentic reviews and photos from your customers, create a r...
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Branding Brand launched the Branding Brand Index (BBI) as a way of measuring the shopping experiences across a retailer’s online and in-store sales channels. It's a customer-driven qualitative analysis of a brand’s eCommerce experience from the shopp...
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By Bravo
Bravo is an easy-to-use video testimonial software that enables marketers to capture customer ideas about a product, service, or company. Marketers name the campaign and describe what customers can say by offering a question and description. Customer...
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Broadly creates custom email campaigns to thank customers. Broadly will identify your best advocates and encourage them to write a review or share a referral. We collect feedback from unsatisfied customers, so that you can address it privately.
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CloudCherry is an omni-channel customer experience management platform that helps customer-facing brands track, measure & improve Customer Delight – which results in better customer experience, greater customer loyalty and profitability.
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The Confirmit Horizons platform provides end-to-end management of Voice of the Customer programs, Voice of the Employee programs, and Market Research projects. Features include Action Planner, s collaborative tool that supports the launch and managem...
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Confirmit SmartHub is a customer engagement hub that enables users to capture, analyze and respond to customer feedback in real-time from a single, centralized hub.
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CustomerCount is a customer feedback management system that collects, measures and reports customer feedback through branded, customized online surveys.
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CustomerGauge is a Software-as-a-Service (SaaS) platform that automatically measures and analyses customer feedback. The platform includes closed-loop tools to retain customers and reduce churn, all based on the industry standard metric Net Promoter ...
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CustomerMetrics is a customer experience management and voice of the customer solution.
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