Enterprise Social Listening

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Definition

Enterprise Social Listening platforms inform the entire enterprise, with  brand monitoring, analytics and insights that can be used across the enterprise. Tools in this group include analytics, dashboards for social media data, and distribution programs. 

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Products

Radian6, formerly a stand-alone social listenting platform, is now part of the Salesforce Social Studio. Build more meaningful relationships with customers by tapping into the power of social media in your marketing, customer service, and sales organ...
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