Customer Feedback Management

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Definition

Customer Feedback tools allow businesses to get reports and ratings for products and services, and collect them in a fashion where trends can be spotted and actions taken. 

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Products

Aajoda
By Aajoda
Aajoda is all-in-one software for reviews and testimonials. Create, collect, publish, manage and spread all the positive stories about your business in a powerful way.
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Action Alerts
By eTouchPoint
With eTouchPoint’s “Action Alerts” software, you receive real-time alerts every time a customer leaves a negative survey response. You can take immediate action to address customer complaints and close out resolved issues. Prevent viral spread of neg...
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Appzi
By Appzi
Appzi allows you to create a custom widget that captures insightful customer feedback and improves your website right inside your site, for free.
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Blue
By Explorance
Blue is an experience management platform that allows you to fully automate your feedback gathering processes, making them more efficient. Leverage your existing infrastructure (SIS, HRIS, LMS, SSO, CRM, etc.) through Blue’s best-in-class integration...
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Blue Analytics
By Explorance
Blue Analytics is a standalone feedback analytics platform that offers all the tools that stakeholders within your organization might need to support decisions including text analytics, flexible reporting, and interactive dashboards.
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Brandify Reputation Management
By Brandify
Brandify Reputation Management helps you easily connect with your customers by allowing you to monitor and respond to customer reviews from various platforms within one easy-to-use dashboard.
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Chattermill
By Chattermill
Chattermill applies artificial neural networks to customer feedback that learn from your data and help you make more customer centric decisions.
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CHI Express
By Logica Infotech
CHI Express is a real-time customer feedback management solution. CHI Express provides simple online interfaces to configure and schedule CSAT & NPS surveys integrated with your CRM system. Integration of customer experience management surveys with y...
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Clearly Here
By Clearly Here
Clearly Here is a transparency marketing platform to cultivate lively feedback and build trust.
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Client Heartbeat
By Client Heartbeat
Client Heartbeat is a customer survey tool that monitors customer satisfaction to intelligently identify how happy or unhappy your customers are. It works by sending automated customer surveys that collect feedback and intuitively displays it back to...
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CabinetM helps modern marketing and sales teams manage the technology they have and find the tools they need. The CabinetM marketing technology management platform enables full lifecycle support around technology discovery, qualification, implementation, and management, providing critical visibility and leverage to save time, money, and drive revenue. The company has built the industry’s most comprehensive database of over 15,000 marketing tools across 500+ categories, and currently has the largest set of marketing stack data as a result of hundreds of marketing stacks that have been built and are being managed on the platform.

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