Customer Community Platforms

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Definition

Customer Community Platforms support the creation of advocacy groups around a brand, product or idea. Tools give customers the ability to share ideas about the product, research about the product and its role in the industry, and the capacity to offer technical and user support to one another. Forums within the platform may offer advice, give abilities for advocates to champion the product, and highlight problems before they reach the general public. Community platforms may be open in part or in whole to the public, to offer support and advice to prospects who are not yet customers. 

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Products

CMNTY Platform (community platform) is a full-featured, white-label tool that enables brands and their agencies to launch elegant online community websites with just a few clicks. Fully customizable templates, extensive functions and real-time analyt...
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By Copiny
Copiny is a customer engagement solution that lets you create an online community for support & feedback your customers will love.
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Crowded is an all-in-one community platform. Create, manage and engage your online community with Crowded.
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Heeduser is a customer community platform offering a convenient interface, comprehensive analytics, feedback solutions, and more.
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Hivebrite is an all-in-one, fully customizable community management platform. Enterprises of all kinds can customize the online community look and feel, add brand colors and logo, and integrate the forum into any website. Memberships can be free or p...
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From the team that developed the original UBB forum comes Hoop.la, the hosted, flexible and full-featured online community platform SaaS. Hoop.la is a powerful enterprise-grade content engine with built-in calendar, static chat rooms, customized admi...
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Howtank is a social network that brings brands and their users together around shared interests, creating a new relationship experience in the brand's territory.
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JiveX is a social community software solution that lets you connect, communicate and collaborate with customers and partners, providing best-in-class experiences that drive brand affinity and repeat business.
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Magentrix Customer Community is a technology platform for customer success. It helps you increase engagement, deliver better customer service, reduce costs and increase revenue.
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Mobilize is a modern community solution that includes data management, member engagement, event management, an outreach center, and networking.
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