Customer Community Platforms

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Definition

Customer Community Platforms support the creation of advocacy groups around a brand, product or idea. Tools give customers the ability to share ideas about the product, research about the product and its role in the industry, and the capacity to offer technical and user support to one another. Forums within the platform may offer advice, give abilities for advocates to champion the product, and highlight problems before they reach the general public. Community platforms may be open in part or in whole to the public, to offer support and advice to prospects who are not yet customers. 

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Products

CMNTY Platform (community platform) is a full-featured, white-label tool that enables brands and their agencies to launch elegant online community websites with just a few clicks. Fully customizable templates, extensive functions and real-time analyt...
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Hivebrite is an all-in-one, fully customizable community management platform. Enterprises of all kinds can customize the online community look and feel, add brand colors and logo, and integrate the forum into any website. Memberships can be free or p...
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From the team that developed the original UBB forum comes Hoop.la, the hosted, flexible and full-featured online community platform SaaS. Hoop.la is a powerful enterprise-grade content engine with built-in calendar, static chat rooms, customized admi...
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JiveX is a social community software solution that lets you connect, communicate and collaborate with customers and partners, providing best-in-class experiences that drive brand affinity and repeat business.
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By Pluck
Pluck is a a social media software application intended for companies who create social media communities around their product. Pluck helps drive, traffic and engagement of potential customers.
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QuestionPro Communities allows you to create engaging online communities, collect real-time community insights, and make informed business decisions. Built on top of QuestionPro’s best-in-class survey software, their Online Community Software enabl...
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Community Cloud is an online social platform that enables companies to create a vibrant community by highlighting and rewarding their most active members. Connect customers, partners, and employees with each other and the data and records they need t...
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SocialEngine Cloud is a software platform that makes it easy to create a interactive custom online community, and you can set it up in minutes with no coding or design skills. SocialEngine enables start-ups, enterprises, brands, agencies and more to ...
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Telligent Community is a single integrated suite that includes social applications and social services that enable organizations to create communities of interest for their customers. Telligent’s solutions include both external customer and internal ...
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By TurnTo
TurnTo is a customer-generated content (CGC) platform for top merchants and brands, with tools including Ratings & Reviews, Community Q&A, and TurnTo’s proprietary Checkout Chatter. The platform offers a broad range of applications and unique feature...
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