Customer Feedback Management

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Definition

Customer Feedback tools allow businesses to get reports and ratings for products and services, and collect them in a fashion where trends can be spotted and actions taken. 

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Products

CLIENTpulse automates the tedious task of collecting ongoing feedback from your clients. Either upload your clients or manually enter them, and CLIENTpulse will create smart surveys, send reminders, and collect responses. Review insights in a clean a...
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CustomerCount is a customer feedback management system that collects, measures and reports customer feedback through branded, customized online surveys.
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CustomServe is a comprehensive client feedback solution that includes functionality to gather, document, store, aggregate, analyse, report and share customer feedback. With CustomServe, you can measure and manage exceptional service delivery.
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By eKomi
eKomi offers innovative, easy-to-implement SaaS software to gather both customer and product reviews. Once collected, they are reviewed by eKomi’s Feedback Management team, and then published online and syndicated to all major search engines. The rev...
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ExperienceFellow is a mobile ethnography tool that allows you to research customer experience.
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eZee iFeedback is a versatile online feedback system for hotels and restaurants which allows to build stronger relationships with guests and customers, giving you complete freedom on how and when to collect feedback from guests. Powered with robust f...
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FastFocus is a mobile first, stock-exchange-like trading application that harnesses the collective wisdom of customers to help determine which projects companies should develop, greenlight and fund. FastFocus' social commerce feature allows employees...
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Feedback Genius is an application that enables users to automatically email buyers asking for product and seller feedback.
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Feedbackify offers an easy-to-use website feedback solution, which enables companies to engage with their customers at the point of need, in a secure private setting. It's also a fantastic way for companies to be alerted to problems with their websit...
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GatherUp (formerly GetFiveStars) is a customer experience and online review engine that enables insights, empowers marketing and converts customers. Gather your customer feedback and reviews into one place to drive sales up.
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