Product Overview
ListenLogic Omni-Channel Customer Analytics seamlessly consolidates customer contact center voice recordings, social media, open-ended surveys, email and text, chat, CRM, and sales data in powerful central-view dashboards. The solution helps organizations reduce operating costs, increase revenues and ensure compliance by analyzing your call center, social media, email, chat and CRM in one central view.
Omni-Channel Analytics can helps your company better understand customers by consolidating interaction channels such as contact center voice data, social media, chat, text, email, CRM and sales data. If buyer loyalty is important to your business, let us help you improve your customer experience and raise your NPS (Net Promoter Score) by 15-20%.
No technical expertise required
Instant
Marketing Function Integration, Metrics and Insights
For Use ByCompany Type B2B, B2C
Market/Industry Specialization Consulting, Financial, Food, Beverage & Tobacco, Pharmaceuticals, Retail & Wholesale, Transportation
Current / Past Customers Merck, Fidelity, Abbott, Pfizer, Pepsico, Allstate