Product Overview
Hotline (formerly Konotor) is the in-app customer engagement platform from Freshdesk. Hotline is designed to solve the unique challenges faced by mobile app creators, featuring everything needed to support customers using your app, from within the app itself. These features include in-app chat, proactive engagement, FAQs, custom channels, automated replies, bulk actions, canned responses, shortcodes and more. Hotline helps you drive adoption and business by letting you create visually rich marketing campaigns, and send them to the right user at the right time.
Hotline makes it easier to manage many more app users with loads of shortcut features, automation and streamlining. Make sure that no matter how popular your app gets, your existing team will still be able to support the customer base.
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