Product Overview
Watson Customer Experience Analytics allows marketers and analysts to view sites and apps from the customer perspective. Bring together customer experience insights from all channels in a unified, visual dashboard. Visualize customer journeys, replay sessions and get the insights you need to create frictionless customer experiences. Watson provides a seamless, end-to-end view of the customer experience so companies can discover opportunities, resolve issues, boost conversions and maximize lifetime customer value.
Always know where customers are in their journey and learn how activity in one channel impacts performance in another. Replicate the top performing paths and weed out the troublesome ones.
Not specified
Marketing Function Metrics and Insights