Product Overview
Salesforce Customer 360 is a customer experience tool that allows Salesforce users to easily map your service, marketing, and commerce systems to a central hub that exchanges data and events so they’re available at the time of need. Make it easy to identify the same customers across all your Salesforce service, marketing, and commerce apps with a unified customer profile and unique ID. Simplify setup with prebuilt packages for service, marketing, and commerce that enable cross-channel actions like automatically triggering an email reminder from an abandoned cart or letting service reps access order on behalf of customers.
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