Product Overview
Service Cloud is a comprehensive customer service and help desk platform that offers personalized support and self-service platform that integrates with the entire Salesforce platform. Its features include integration of multiple information sources into a centralized view, chat, customer self-help portals and communities and knowledge base to support customers with an omni-channel service experience. Machine learning classifies cases, automatically routing them to agents with the most expertise, and includes automatically loading the relevant product and service documentation to drive new levels of agent productivity and efficiency.
With Service Cloud, companies can use artificial intelligence to manage the increasing complexity of customer service and drive new levels of agent productivity and efficiency, while providing customers with a world-class, omni-channel service experience.
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