Product Overview
The Sparkcentral Digital Customer Service Platform is an Automated Message Distribution (AMD) engine that supports high-growth message volumes – the “Automated Call Distribution (ACD) of the modern messaging world”. Sparkcentral’s AMD coexists with a traditional ACD in the contact center and does not require any rip-and-replace. It is best-of-breed for anyone wanting to excel in digital customer care.
No technical expertise required
Instant
Marketing Function Automation, Customer Engagement and Retention, Productivity
For Use ByCompany Type B2B, B2C
Market/Industry Specialization No market specialization
Current / Past Customers Delta Air Lines, Netflix, Dropbox, Uber, Sears