Product Overview
Sprinklr Modern Care is a customer support platform leveraging channels such as WeChat, Line, Apple Business Chat, Google RCS, etc. Smart workflows automate housekeeping activities and approvals to help scale care efficiently. Skill-based routing assigns cases to right agents for quick and meaningful responses. Enables collaboration the front office to deliver customer service and collaboration with product, engineering and the C-suite to report on customer issues and service insights.
Not specified