Product Overview
The InstaCC™ platform is an omnichannel Contact Centre as a Service (CCaaS) that helps improve agent productivity and business efficiency while remaining compliant. The Tata Communications’ InstaCC™ solution stack envelopes contact centre setup, virtualization, storage, global voice network, load balancing, and in-depth monitoring, deployed over a unified cloud ecosystem that irons out complexity.
In partnership with Genesys, InstaCC is equipped with tools that boost productivity of contact centre agents such as workforce management solutions, call recording and knowledge-based integration of interactions.
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