Verint Speech Analytics is a contact center solution that can automatically discover words, phrases, categories and themes spoken during calls revealing trends, areas of opportunity and causes for concern. Find out what triggers customer satisfaction or complaints. Improve quality call monitoring by reviewing large samples and specific call types. By combining Verint Speech Analytics with Verint Text Analytics, you can integrate insights from all of your text-based channels including chat, email, and even social media for a comprehensive view of the customer across voice and text.
Verint Speech Analytics can transcribe and analyze millions of recorded calls to help surface valuable customer insights, improve customer experience and boost your contact center performance.
No Training Offered