Company Overview
eGain solutions have helped improve customer experience, optimize service process and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs).
eGain Chat is a live chat solution that enables users to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively.
eGain ClickToCall is a simple yet powerful solution that can be quickly implemented on web pages to offer real-time voice assistance to online customers. It lets users call them over traditional voice channels like a land line or a mobile phone or, if the customer wants, agents can speak with them over the computer. The call can be set up instantly or scheduled at a later time, based on the customer’s preference.
eGain Cobrowse enables agents to provide high-value, live collaboration options to online customers and prospects. It gives the company the ability to deliver real-time assistance and convert site visitors into profitable, long-term customers. Designed to provide smooth cobrowsing experiences even on complex websites, eGain Cobrowse has the industry’s most advanced cobrowsing capabilities based on patent-pending new technology.
eGain Knowledge Hub™ is knowledge management software that guarantees quality customer service by infusing your customer service agents with knowledge. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers. The customer service knowledge software unifies in it many knowledge management tools, like content management (CMS), search, artificial intelligence, workflow management, knowledge analytics, and others. eGain’s mature knowledge base software enables both novice and expert agents to find answers, easily and efficiently.
eGain Mail is an email response management solution that helps companies manage large volumes of customer emails and webforms responsively and effectively.
eGain Notify is a flexible, easy-to-use application for managing and delivering automatic reminders, alerts, and updates at all stages of the customer relationship cycle. It is used to provide proactive customer service by sending alerts to customers via multiple interaction channels such as email, phone, and SMS.
eGain Offers helps businesses engage visitors on the company website and Facebook fan pages with proactive, targeted offers. Using browsing behavior and other attributes, the solution anticipates visitor need and proactively serves a targeted offer. It leapfrogs existing proactive chat “point” solutions by providing coupons, promotions, surveys, personalized content as well as contextual help.
eGain Social is a product for social customer service, knowledge harvesting and single-sourced social publishing, and reputation management. It enables users to monitor social networks such as Facebook, Twitter and blogs for customer queries, analyze their content, analyze search results for sentiment, route them intelligently, and post responses privately or back to the social cloud in media-customized formats. For instance, Twitter posts use shortened URLs and conform to the character limit.
eGain Virtual Assistant is an interactive, personal chatbot. You can embed Virtual Assistant into websites, apps and social networks. The lifelike virtual assistant can provide answers to customer questions 24/7, through Natural Language Processing (NLP). eGain Virtual Assistant provides the frontline support so your customer service staff can concentrate on more complex tasks. eGain Virtual Assistant also provides context-aware escalation to agent-assisted channels. It includes out-of-the-box avatars, multilingual natural language processing, knowledge base, and analytics for continuous improvement.
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