Infor Customer Relationship Management (CRM) software provides a view of every customer touch point across an organization’s sales, marketing, customer service, and support teams. Rich customer profiles and sales productivity tools can help users to identify opportunities to maximize the impact of each interaction and streamline sales activities. Drive accurate forecasting, informed decision making, and effective team and territory management with a robust selection of analytics, sales management tools, and proactive alerts.

The Infor Customer Experience Suite helps integrate customer data across the enterprise to drive consistent, exceptional, and personal experiences over any channel across the entire customer lifecycle.

Infor Interaction Advisor enables organizations to optimize customer interactions across multiple business units and channels, including web sites, eCommerce, call centers, and other customer touch points. Infor leverages Epiphany Interaction Advisor to provide marketers with a highly scalable application.

Infor Learning Management System (LMS) is a workforce training platform offering social learning, unstructured learning, and standardized training. Leverage virtual classrooms and mobile access that is available in 35+ languages.

Infor Omni-channel Campaign Management serves as an integrated database marketing solution for planning, executing, and monitoring permissions-based marketing campaigns across multiple touch points. Craft personalized, single-use, multi-wave and event-triggered campaigns that can go through direct mail, email, phone, text, website, POS, IVR and more. Through integrated data mining, figure out which customers will respond to offerings that are tightly aimed at them.