LiveWorld SCMS is a powerful software platform designed to promote personalized engagement across social channels. LiveWorld believes it's possible, when done right, for brands to increase customer loyalty and improve customer satisfaction through content and conversations. The technology helps large companies leverage social media to engage their customers on a 1-to-1 basis. Thanks to a highly configurable collaborative framework, case management, escalation workflows, and SLA automations, our conversation management software empowers brands and enterprises to handle the volume and complexity of social media inquiries, and effectively use social media for customer service.