Bizrate Insights

Product Overview
Bizrate Insights is a freemium shopper survey tool that enables retailers to collect and analyze a wide range of omni-channel marketing insights. Bizrate Insights can be easily embedded into any web or mobile site, even included as a URL on store sales receipts. A comprehensive, easy-to-understand dashboard displays a visual chart for Key Performance Indicators (KPIs), customer satisfaction with shopping experiences in-store and online, impressions and suggestions for product mix, ease of check-out and payment, and much more.

• Simple surveys enabling your web, mobile and in-store customers to tell you what they think about your store.
• Event-triggered surveys that uncover why your online shopper abandoned a shopping cart.
• Get reviews, reports and charts about all aspects of customer experience.

Bizrate is an omni-channel customer satisfaction survey tool that collects and charts sentiment trends, giving online and offline retailers actionable insights to improve customer experience.