Product Overview
CROWDS is a social media tool for crowdsourcing customer support. Brand advocates"Crowd Experts," are leveraged within the platform to answer customer support questions via social media conversations. The platform enables brand advocates to access content to aid customers with a variety of issues.
CROWDS helps customer support centers extend human, authentic service while maintaining operational organization and costs. According to Gartner, organizations integrating brand and product advocates into customer support can realize cost reductions ranging from 10% to 50%.
No technical expertise required
Instant
Marketing Function Customer Acquisition, Customer Engagement and Retention
For Use ByCompany Type B2C
Company Size Large enterprise (>10,000)
Market/Industry Specialization No market specialization
Startup Friendly Yes