Click2Coach

Product Overview
Click2Coach is a workforce optimization solution designed to improve agent effectiveness immediately with targeted, customized coaching of agents at exactly the time and place it will do the most good. Click2Coach strives to transform every interaction into lasting customer relationships. By reviewing recorded voice and screen interactions with customers, Click2Coach can help users identify trouble areas that need improvement as well as keywords/phrases that are trending. The program also summarizes the quality monitoring score, agent adherence, back-office activity, speech analytics, and customer survey results into one performance score to help improve agent effectiveness.

• Record voice, screen, agent keystrokes and application workflow right from the desktop.
• Review the voice and screen interaction and view reports in an online dashboard.
• Quickly make necessary improvements to ensure a high level of customer satisfaction with easy training tools.

Click2Coach offers what you need to make a positive impact on your business by improving your customer experiences.