FICX CX Automation

Product Overview
FICX CXA is a customer experience automation platform that empowers any business professional to build secure, automated customer processes without coding or developer support. The FICX Platform streamlines and accelerates broken customer journeys, removing costly friction from sales and customer service interactions. Using a drag-and-drop interface, users can create screens, configure form logic, set up back-end integrations, test workflows, and deploy to one or multiple customer channels. FICX workflows integrate with existing business systems, unifying customer experience and data without changes to a brand’s infrastructure. FICX's pre-developed workflows include customer account creation, onboarding, account management, and digital self-service processes. FICX’s extensive library of pre-built experiences lets clients save time and help their customers complete everyday tasks in the most efficient ways possible. FICX seamlessly connects with front-office and back-office systems to sync customer data and surface workflows at the precise moment of need. Pre-built connectors, APIs, and software developer kits simplify the integration of enterprise technology. FICX also empowers businesses to pre-populate forms to simplify customer experience and respond to new information with intelligent process logic. FICX also integrates with web services for advanced functionality like ID verification, credit checks, real-time quotes, inventory checks, and targeted offers.

• Flow Builder to digitize any customer workflow end-to-end
• Screen Builder to design and build responsive screens
• Form Builder to add powerful digital forms capabilities