Customa! software is a cloud-based Japanese-language customer relationship management (CRM) platform. It primarily targets SMEs between five to one hundred employees. Admins gain unlimited access to customer experience data through unlimited accounts and via multiple mobile devices. The cloud-based CRM allows B2C companies to access customer data through smartphones and tablets, including Android and iOs devices. Customa! software enables B2B companies to integrate the system with Salesforce automation (SFA) applications, allowing them to use the CRM with in-store and in-office terminals and terminals at external sites. IT professionals are not required to set up or maintain the, nor does it apply extra pressure on human resources personnel. The CRM does away with the need for spreadsheets to analyze customer experience and leverage touchpoint analyses. It features database management settings, performs daily backups, and offers recovery options for accidentally deleted information.