Engageware, formerly TimeTrade SilverCloud, is an engagement and personalization tool that uses appointment scheduling to put consumers in touch with the right business representative. The platform is modular, featuring solutions tailored to a variety of business needs including Customer Self-Service, Appointment Scheduling, and Employee Knowledge Management. With Customer Self-service solutions, automate your service and support to give customers fast answers to questions, and rapid solutions to problems. Appointment Scheduling helps you create more enjoyable interactions with your customers through user-friendly, intuitive appointment booking that turns customer interest into action. Employee Knowledge Management helps deliver a consistent customer experience no matter the channel by supporting employees and delighting customers with product, technology and institutional information that is accurate, current and easy to find.