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Tewksbury, Massachusetts, United States
Company Overview
Engageware, formerly TimeTrade SilverCloud after its acquisition of SilverCloud in early 2021, has developed an innovative way to strengthen and personalize the customer experience in retail and other B2C businesses. Their flagship platform is an appointment scheduler for the web or smartphone, instantly putting the consumer in touch with a sales agent either online or in person at brick and mortar stores. TimeTrade has driven more than 400 million connections between consumers and businesses, directly translating into more than $3 billion in commerce annually.
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Products and Services


Engageware, formerly TimeTrade SilverCloud, is an engagement and personalization tool that uses appointment scheduling to put consumers in touch with the right business representative. The platform is modular, featuring solutions tailored to a variety of business needs including Customer Self-Service, Appointment Scheduling, and Employee Knowledge Management. With Customer Self-service solutions, automate your service and support to give customers fast answers to questions, and rapid solutions to problems. Appointment Scheduling helps you create more enjoyable interactions with your customers through user-friendly, intuitive appointment booking that turns customer interest into action. Employee Knowledge Management helps deliver a consistent customer experience no matter the channel by supporting employees and delighting customers with product, technology and institutional information that is accurate, current and easy to find.
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Marketing Function Automation