The Localz modular platform enables real-time service tracking, accurate ETAs, two-way and multi-party communication, along with instant feedback forms. Two-way chat already empowers customers and mobile operatives on the day of service. Group chat with the contact centre takes this a step further. If the operative is driving, or the customer needs help to reschedule, the office-based team can step in. Technicians can also message the contact centre directly if they need more information. Customers benefit from faster resolution, and it's easier for operatives to complete their day's work.