LMS for Customer Support Operations

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Definition

Learning Management Systems (LMS) for Customer Support Operations tools are platforms specifically for educating and training customer service teams.

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Products

C2Perform is a comprehensive performance management suite for contact centers and customer support operations. It simplifies processes and reveals actionable data that let you drive improvement, reduce costs and reward and recognize great performers.
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Hickory is a training tool focused on retention, turning your sales and customer service staff into brand experts. Hickory’s proprietary algorithm predicts when each employee will forget what they've learned and ensures their product knowledge remain...
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Lessonly is simple training platform that helps customer service and sales teams learn, practice, and do better work. Enterprises can use drag-and-drop functions to create training lessons, using, images, video, text, documents and quizzes. Users can...
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