Product Overview
Verint Workforce Optimization is an analytics solution for contact centers that provides a comprehensive way to capture, evaluate, manage, and analyze omnichannel customer interactions and manage the performance of employees across the enterprise.
Verint Workforce Optimization can provide you with unprecedented visibility into the people, processes, and work across multiple functional areas of your enterprise. With this intelligence, you can understand what’s happening in your business and why—and make better, faster, and easier decisions.
No technical expertise required
Instant
Marketing Function Customer Engagement and Retention
For Use ByCompany Type B2B, B2C, GOV
Company Size Any size
Geographic Scope National
Market/Industry Specialization No market specialization
Current / Past Customers City of Tallahassee, New York Life, Wells Fargo