Inflection.io

Inflection.io announces integration with Salesforce

Combined with our previous announcements for integrations into data warehouses such as Snowflake, Redshift, and product activity such as Segment, you can now align your cross-functional teams to drive more revenue, usage, and faster onboarding with user and account-based automation empowered by product and sales data. This is part 1 of our integration, and we can’t wait to announce when Inflection is pushing data into Salesforce.

Having full fidelity of product and CRM data together is critical for three reasons:

- Each account is different, and their onboarding should be too. Having both sets of data enables our customers to move past a one-size-fits-all approach and to tailored onboarding experiences that convert users at a higher rate, more quickly, generating more usage and PQLs.

- Product onboarding and communications can now be “sales aware”. Meaning, having an understanding of how the sales team is interacting with the customer. Don’t want to send out the automatic renewal message with the pricing for open opportunities? No problem.

- No longer do sales and success teams need to take such a heavy-handed manual approach as before. Now, with Inflection’s personalization capabilities, product emails can come from the CSM or even include the Calendly link. Personalization for the win.

https://www.inflection.io/post/announcing-inflection-salesforce-integration