Behavioral Analytics: Speech

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Definition

Speech analytics analyzes the spoken content of a phone conversation by analyzing what is spoken between support representatives and the customers, and the context of the conversation. It does so by using phonetic indexing or converting speech to text for the organization of the content. Speech analytics makes it feasible to search and locate the speech of a representative or a customer and their response to each other.
Source: Ice Cream Labs

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Invoca is a call tracking solution that measures the true impact of your digital marketing and helps you drive conversions up and CPA down by integrating call and conversational analytics into the marketing platforms that matter most to your business...
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