Customer Journey Mapping

< Back to category

Definition

Customer Journey Mapping tools allow marketers to visualize the process of customers along every touchpoint with the company. Programs offer a variety of map styles, and allow marketers to plug in the interactions customers have with their particular company. 

Contribute to this definition

Products

Airship Journeys
By Airship
Airship Journeys is a platform to enable marketers to create contextual and personalized customer journeys. Airship enables cross-channel customer journeys with messaging and multi-channel sequences to deliver reach the customer when he or she is rea...
  Compare
Amplitude
By Amplitude
Amplitude is a mobile analytics engine that measures app conversion rates, identifies where users are dropping out of the conversion funnel, tracks how "sticky" the app is (how many users return over time). Behavioral cohorting defines a group of use...
  Compare
Archimedes
By 2Viz
Archimedes is a customer insights platform that powers your complete customer journey to provide better insights at every point. Through profiling and segmentation, enhance every step of your customer journey with insights to use in out of home plann...
  Compare
Attribution Marketing Software
By Adinton
Adinton's Attribution Marketing Software allows you to analyze the customer journey as never before with cross-device attribution and algorithmic modeling.
  Compare
Avrum Mayman
By RacerX Inc.
The Snap4that app provides consumers links to specific product info such as how-to-videos, manuals, FAQs, accessories etc. and uploads contact info from the phone to a secure portal that partners can access. The consumer simply scans a barcode inclu...
  Compare
Blue Green Analytics
By Blue Green Brands
Blue Green Analytics is a customer journey mapping tool using visual-first, web and mobile analytics tools. Its patent-pending algorithms and intuitive interface delivers a real-time, visual display of customer journeys—no rows, tables, or data wrang...
  Compare
Customer Interaction Hub
By Convergys
The Convergys Customer Interaction Hub can help you break down technology barriers and allow interactions to be collected and presented in their proper context. Web visits, chats, phone calls, IVR interactions, and CRM systems all leave digital bread...
  Compare
Distributed Marketing
By Salesforce
With Distributed Marketing from Salesforce, corporate marketers can pre-build personalized customer journeys with Salesforce Marketing Cloud and deploy them to their partner networks. From there, partners using Salesforce Sales Cloud, Service Cloud o...
  Compare
Hitwise Consumer Insights
By Connexity
Hitwise provides marketers unique insights based on the largest sample of internet behavior and consumer attitudes—revealing the audiences, search terms, and traffic sources that they need to get a competitive edge. Marketers use Hitwise’s powerful a...
  Compare
IBM Journey Designer
By IBM
IBM Journey Designer is software that allows users to begin creating journey maps in minutes. Marketing, sales and customer service can collaboratively visualize cross-channel journeys, set common marketing goals and design tailored customer experien...
  Compare
Finding more products...
Stay on top of the latest industry technology announcements with our weekly newsletter

About

CabinetM helps modern marketing and sales teams manage the technology they have and find the tools they need. The CabinetM marketing technology management platform enables full lifecycle support around technology discovery, qualification, implementation, and management, providing critical visibility and leverage to save time, money, and drive revenue. The company has built the industry’s most comprehensive database of over 15,000 marketing tools across 500+ categories, and currently has the largest set of marketing stack data as a result of hundreds of marketing stacks that have been built and are being managed on the platform.

Read more ›

Follow Us

Sign up for newsletter

Stay on top of the latest marketing technology news with our weekly newsletter.

Navigation

Enterprise Cabinet Enterprise Pricing CabinetM and Partners CabinetM for Marketing Technology Vendors About Us Press The Team Careers Contact Us Terms of Use Privacy Policy

Contact Us

CabinetM Suite 301
236 Huntington Ave.
Boston, MA 02115
eross@cabinetm.com

Browser detection

You are using a browser (Robot/Spider) that is not supported on our site. Please update your browser to the latest version to have the most effective experience on CabinetM