Customer Journey Mapping

< Back to category

Definition

A customer journey map is a visual illustration of the full customer journey with the organization across major and minor touchpoints. Portraying the customer’s experience in different phases and intensities, a customer journey map is a holistic approach to understanding the experience flow a customer has with the organization.

Source: Salesforce

Contribute to this definition

Products

Acquia Campaign Studio
By Acquia
Acquia Campaign Studio is a customer journey solution. It allows you to create and orchestrate customer journeys as unique as your customers across channels, devices and media to make meaningful connections at every turn. Acquia Campaign studio gives...
  Compare
Airship Journeys
By Airship
Airship Journeys is a platform to enable marketers to create contextual and personalized customer journeys. Airship enables cross-channel customer journeys with messaging and multi-channel sequences to deliver reach the customer when he or she is rea...
  Compare
Ambient Intelligence Platform
By Sentiance
The Sentiance Ambient Intelligence Platform uses IoT Sensor data and activity detection to enable marketers to manage the customer journey based on real-world behavior. By leveraging advanced machine learning, behavioral modeling and cognitive comput...
  Compare
Archimedes
By 2Viz
Archimedes is a customer insights platform that powers your complete customer journey to provide better insights at every point. Through profiling and segmentation, enhance every step of your customer journey with insights to use in out of home plann...
  Compare
Attribution Marketing Software
By Adinton
Adinton's Attribution Marketing Software allows you to analyze the customer journey as never before with cross-device attribution and algorithmic modeling.
  Compare
Blue Green Analytics
By Blue Green Brands
Blue Green Analytics is a customer journey mapping tool using visual-first, web and mobile analytics tools. Its patent-pending algorithms and intuitive interface delivers a real-time, visual display of customer journeys—no rows, tables, or data wrang...
  Compare
Boxxstep BRM
By Boxxstep
Boxxstep BRM is a buyer relationship management and mapping application. Boxxstep BRM helps you to capture, manage, share and use what you really need to know about your prospects.
  Compare
Breezz
By Breezz
Breezz is an integrated CRM and marketing cloud that optimizes the sales process. With Breezz, sales and marketing teams can manage the entire customer engagement lifecycle without ever leaving the CRM.
  Compare
Customer Lifecycle Marketing
By Right On Interactive
Customer Lifecycle Marketing provides visibility into which customers are the best fit and most engaged at each stage of their journey, from prospect to raving fan. Customer Lifecycle Marketing enables marketers to know exactly where a prospect or cu...
  Compare
Decision Science
By AcuityAds
Decision Science technology calls on information from over 700 MM profiles using real-time signals that provide highly predictive characteristics and conversion propensity insights. Its AI-technology allows brands and agencies to extract key signals ...
  Compare
Finding more products...
Stay on top of the latest industry technology announcements with our weekly newsletter

About

CabinetM helps modern marketing and sales teams manage the technology they have and find the tools they need. The CabinetM marketing technology management platform enables full lifecycle support around technology discovery, qualification, implementation, and management. Marketing teams using CabinetM gain critical visibility and leverage to save time, money, drive revenue, and manage digital transformation. The company has built the industry’s most comprehensive database of over 15,000 marketing tools across 500+ categories, and currently has the largest set of marketing stack data as a result of hundreds of marketing stacks that have been built and are being managed on the platform.

Read more ›

Follow Us

Sign up for our newsletter

Stay on top of the latest marketing technology news with our weekly newsletter.

Navigation

Enterprise Cabinet Enterprise Pricing CabinetM and Partners CabinetM for Marketing Technology Vendors About Us Press The Team Careers Contact Us Terms of Use Privacy Policy

Contact Us

CabinetM, Inc.
115 Oxbow Rd.
Framingham, MA 01701
eross@cabinetm.com

Browser detection

You are using a browser (Robot/Spider) that is not supported on our site. Please update your browser to the latest version to have the most effective experience on CabinetM