Customer Retention

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Definition

Customer retention definition is the process of engaging existing customers to continue buying products or services from your business. It’s different from customer acquisition or lead generation because you’ve already converted the customer at least once.

Source: Crazyegg

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Products

The Direct Connect app from Customer Lobby automatically syncs with your invoicing system to analyze your customer data. This connection enables Customer Lobby to analyze business patterns, using AI (artificial intelligence) to predict when customers...
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SpectrioCONNECT is a WiFi solution for brick and mortar businesses, transforming guest WiFi into an engaging customer experience that collects customer data and boosts revenue. SpectrioCONNECT allows you to market products and services to your custom...
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SpectrioINSPIRE is an in-store overhead music and messaging solution. The right music genre played at the right time, combined with professionally-produced messaging, will keep your guests entertained and in the right buying mood.
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TCS OmniStore is a unified commerce platform. It allows retailers to orchestrate integrated multichannel customer journeys; build new services and apps quickly without worrying about channel constraints; enable customers to checkout anywhere in the s...
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