Product Overview
Engage is a social media engagement tool for community managers who need a simpler way to control interactions with their community, individual customers, and teams within their organization. Features of this product include response templates for answering questions from customers, new employees, and internal teams, a priority inbox for flagging important emails that meet a pre-determined set of criteria, spam detection, sentiment indicator, and more.
Equipped with tools for moderation and to leave notes and assign tasks, social media teams can finally focus on what they do best: talking with customers. With the proper workflows in place across departments, employees can spend less time planning and more time participating.
No technical expertise required
Instant
Marketing Function Planning, Productivity
For Use ByCompany Type B2C
Company Size Any size
Market/Industry Specialization No market specialization
Current / Past Customers Redken, Coca Cola, Mentos