Nexidia Analytics

Product Overview
Nexidia Analytics platform helps companies gain control over the vast amount of interaction data collected from phone calls, web chat, customer surveys and more. Driven by the powerful Nexidia Neural Phonetic Speech Analytics, the solution organizes, analyzes, and operationalizes multichannel contact center interactions. With Nexidia Analytics, company leaders get crucial insights to help solve business challenges and improve customer engagement.

• Find the answers that are hidden in your multi-channel customer interactions.
• Know exactly when customer interactions yield competitive mentions, negative sentiment, unresolved issues, or accepted or rejected marketing offers.
• Combines phonetic indexing and search with Automatic Speech Recognition (ASR) for deep, accurate insights.

Neural Phonetic Speech Analytics, the power behind Nexidia Analytics, smartly combines phonetic indexing and search with Automatic Speech Recognition (ASR) in a way that offers the most scalable, accurate, and flexible solution available. This unsurpassed scalability is possible via Nexidia Search Grid, a MapReduce framework for building distributed interaction analytics applications that allows for volume or retention expansion while still maintaining only one logical instance of the system.