Contact Center Systems & Administration

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Definition

Contact Centers use technology to automate simple tasks to produce a more efficient result. Programs serving contact centers can include automatic dialers, programs to funnel customer biographies to callers, programs that produce schedules and performance evaluations.

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Subcategories

Products

3CLogic provides cloud communication as a service offering an integrated multichannel and Computer Telephony Integrations (CTI) platform. Designed to complement existing operational workflows and/or on-premise legacy systems, the solution provides a ...
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By 8x8
8x8 is a suite of business VoIP services that includes mobile apps, web conferencing, chat and the added benefit of a customer contact center.
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By 8x8
8x8 Contact Center for Microsoft Teams provides a full suite of omni-channel contact center functionality integrated with Teams to simplify customer engagement workflows and ignite collaboration across your organization. Managers and supervisors can ...
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By [24]7
[24]7 Active Share is a shared "online canvas" enabling voice agents to interact with a caller through rich visual web apps and collaborative browsing.
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By [24]7
[24]7 AIVA for IVR reimagines interactive voice response with with AI-powered speech. Reinvent your IVR with advanced natural language technology, more accurate speech recognition, and digital capabilities designed to help your customers help themsel...
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AccuRoute instantly gathers intelligent call data, then routes your calls to the most effective source for best ROI.
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Acqueon Engagement is a platform for conversational marketing enabling contact centers to launch outbound campaigns. Acqueon Engagement tools a multi-channel approach across voice and digital channels.
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ActiveDEMAND Call Tracking software empowers businesses to manage multiple call tracking campaigns from one account. Don’t just track incoming phone calls, the integrated ActiveDEMAND Call Tracking helps you get your phones ringing.
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AddSource call tracking makes it easy to accurately measure the performance of advertising campaigns. Agencies with multiple clients can manage an unlimited number of campaigns, collecting insights about callers across any number of factors.
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Agent CRM is a marketing automation platform built for insurance agents, with tools for CRM, email marketing, text message marketing, automations, pipelines for organization, booking appointments and an automatic dialer built-in. The automatic dialer...
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