Contact Center Systems & Administration

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Definition

Contact Centers use technology to automate simple tasks to produce a more efficient result. Programs serving contact centers can include automatic dialers, programs to funnel customer biographies to callers, programs that produce schedules and performance evaluations. 

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Subcategories

Products

3CLogic provides cloud communication as a service offering an integrated multichannel and Computer Telephony Integrations (CTI) platform. Designed to complement existing operational workflows and/or on-premise legacy systems, the solution provides a ...
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By 8x8
8x8 is a suite of business VoIP services that includes mobile apps, web conferencing, chat and the added benefit of a customer contact center.
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By [24]7
[24]7 Active Share is a shared "online canvas" enabling voice agents to interact with a caller through rich visual web apps and collaborative browsing.
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By [24]7
[24]7 AIVA for IVR reimagines interactive voice response with with AI-powered speech. Reinvent your IVR with advanced natural language technology, more accurate speech recognition, and digital capabilities designed to help your customers help themsel...
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AccuRoute instantly gathers intelligent call data, then routes your calls to the most effective source for best ROI.
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ActiveDEMAND Call Tracking software empowers businesses to manage multiple call tracking campaigns from one account. Don’t just track incoming phone calls, the integrated ActiveDEMAND Call Tracking helps you get your phones ringing.
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ActiveDEMAND is a fully integrated, web-based marketing automation platform for small to medium sized businesses. Packed with features for streamlined campaign management, campaign recipes and attribution reporting, ActiveDEMAND enables even a sole p...
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AddSource call tracking makes it easy to accurately measure the performance of advertising campaigns. Agencies with multiple clients can manage an unlimited number of campaigns, collecting insights about callers across any number of factors.
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Aircall is a phone support software solution that enables the creation of a virtual, collaborative phone system for companies.
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Aloware is an easy to use SMS and Calling dashboard that helps you engage more with customers.
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