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Contact Center Systems & Administration

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Definition

Contact Centers use technology to automate simple tasks to produce a more efficient result. Programs serving contact centers can include automatic dialers, programs to funnel customer biographies to callers, programs that produce schedules and performance evaluations.

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Subcategories

Autodialers & Robocallers

Call Center System: Enterprise

Call Detail Records (CDR)

Call Tracking and Performance Management

Contact Center Platforms

Contact Center Speech Analytics

Customer Contact Preferences

Inbound Automatic Call Distribution (ACD)

Interactive Voice Response (IVR) System

Speech Recognition

VoIP (Voice over Internet Protocol) Software

Products

3CLogic
By 3CLogic
3CLogic provides cloud communication as a service offering an integrated multichannel and Computer Telephony Integrations (CTI) platform. Designed to complement existing operational workflows and/or on-premise legacy systems, the solution provides a ...
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8x8 Business VoIP
By 8x8
8x8 is a suite of business VoIP services that includes mobile apps, web conferencing, chat and the added benefit of a customer contact center.
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8x8 Frontdesk
By 8x8
8×8 Frontdesk is an eXperience Communications as a Service (XCaaS) platform that transforms the front desk role by delivering a tailored experience and user interface that uniquely blends traditional unified communications and contact center capabili...
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8×8 Contact Center for Microsoft Teams
By 8x8
8x8 Contact Center for Microsoft Teams provides a full suite of omni-channel contact center functionality integrated with Teams to simplify customer engagement workflows and ignite collaboration across your organization. Managers and supervisors can ...
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[24]7 Active Share
By [24]7
[24]7 Active Share is a shared "online canvas" enabling voice agents to interact with a caller through rich visual web apps and collaborative browsing.
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[24]7 AIVA for IVR
By [24]7
[24]7 AIVA for IVR reimagines interactive voice response with with AI-powered speech. Reinvent your IVR with advanced natural language technology, more accurate speech recognition, and digital capabilities designed to help your customers help themsel...
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Accelecom CCaaS
By Accelecom
Accelecom Contact Center as a Service (CCaaS) is a state-of-the-art, cloud-based, customizable solution with capabilities such as intelligent skills-based routing, customized reporting, and workforce scheduling support — all the tools needed to run, ...
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AccuRoute
By Dial800
AccuRoute instantly gathers intelligent call data, then routes your calls to the most effective source for best ROI.
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Acqueon Engagement
By Acqueon
Acqueon Engagement is a platform for conversational marketing enabling contact centers to launch outbound campaigns. Acqueon Engagement tools a multi-channel approach across voice and digital channels.
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ActiveDEMAND Call Tracking Software
By ActiveDEMAND
ActiveDEMAND Call Tracking software empowers businesses to manage multiple call tracking campaigns from one account. Don’t just track incoming phone calls, the integrated ActiveDEMAND Call Tracking helps you get your phones ringing.
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