Inbound Automatic Call Distribution (ACD)

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Definition

Though the deployment method, feature set and scale are variable, all ACDs are essentially rule-based "auto attendant" systems that answer incoming calls and guide the callers to the appropriate business department or persons. ACDs route calls based on caller voice command or keypad selection, for example "say or press 1 for technical support."

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Products

AccuRoute instantly gathers intelligent call data, then routes your calls to the most effective source for best ROI.
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Conversocial is an enterprise-class platform designed to help companies adopt a "Social First" methodology in their customer service operation.
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By Coztel
Coztel.com is the world's leading cloud based call center software for every size of business. It's one of the perfect solutions for Inbound, Outbound and Blended call centers. Increase your agent effectiveness on the phone, chat, email, mobile and S...
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Dialer360 is a pioneer in cloud call center software solutions. With this technology you can get a predictive dialer with built in avatar, CRM and web phone, voice and SMS broadcasting, hosted phone system, and VoIP (Voice over Internet Protocol).
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ExperienceHub is a self-serve call routing interface that makes it easy for marketers to control and personalize caller experiences in real time to help businesses acquire and retain more customers.
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By Five9
Five9 Inbound Contact Center enables organizations to provide exceptional customer service with sophisticated routing capabilities. The solution includes routing, self-service, and screen-pop capabilities that guide customers to the right answer or ...
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Nextiva Call Center is a comprehensive cloud solution with advanced functionality that's easy to use. Instantly access enterprise-grade call center solutions and quickly scale to respond to fluctuations in call volume without changing your infrastruc...
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By NUACOM
NUACOM is a full-featured Cloud Phone System. With NUACOM, you can connect efficiently with departments, boost staff productivity, improve customer service and unify your devices.
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Sharpen is advanced inbound call center software with all the features needed to run a customer-facing enterprise. The platform is available in four individually-available modules -- Call Tracking, Sales Accelerator, Connect and Customer Care.
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The Sparkcentral Digital Customer Service Platform is an Automated Message Distribution (AMD) engine that supports high-growth message volumes – the “Automated Call Distribution (ACD) of the modern messaging world”. Sparkcentral’s AMD coexists with a...
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