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Inbound Automatic Call Distribution (ACD)

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Definition

Though the deployment method, feature set and scale are variable, all ACDs are essentially rule-based "auto attendant" systems that answer incoming calls and guide the callers to the appropriate business department or persons. ACDs route calls based on caller voice command or keypad selection, for example "say or press 1 for technical support."

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Products

8x8 Frontdesk
By 8x8
8×8 Frontdesk is an eXperience Communications as a Service (XCaaS) platform that transforms the front desk role by delivering a tailored experience and user interface that uniquely blends traditional unified communications and contact center capabili...
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AccuRoute
By Dial800
AccuRoute instantly gathers intelligent call data, then routes your calls to the most effective source for best ROI.
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Calldesk by Pulse
By Pulse Telesystems
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CloudTalk
By CloudTalk
CloudTalk helps small and medium businesses set up and run virtual phone systems from all around the world. Typically, it's used in sales for outbound calls and in customer service for inbound calls. Simplify the lives of your sales and customer supp...
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Coztel
By Coztel
Coztel.com is the world's leading cloud based call center software for every size of business. It's one of the perfect solutions for Inbound, Outbound and Blended call centers. Increase your agent effectiveness on the phone, chat, email, mobile and S...
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Dialer360
By Dialer360
Dialer360 is a pioneer in cloud call center software solutions. With this technology you can get a predictive dialer with built in avatar, CRM and web phone, voice and SMS broadcasting, hosted phone system, and VoIP (Voice over Internet Protocol).
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ExperienceHub
By DialogTech
ExperienceHub is a self-serve call routing interface that makes it easy for marketers to control and personalize caller experiences in real time to help businesses acquire and retain more customers.
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Five9 Inbound Contact Center
By Five9
Five9 Inbound Contact Center enables organizations to provide exceptional customer service with sophisticated routing capabilities. The solution includes routing, self-service, and screen-pop capabilities that guide customers to the right answer or ...
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Nextiva Call Center
By Nextiva
Nextiva Call Center is a comprehensive cloud solution with advanced functionality that's easy to use. Instantly access enterprise-grade call center solutions and quickly scale to respond to fluctuations in call volume without changing your infrastruc...
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NUACOM
By NUACOM
NUACOM is a full-featured Cloud Phone System. With NUACOM, you can connect efficiently with departments, boost staff productivity, improve customer service and unify your devices.
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