Inbound Automatic Call Distribution (ACD)

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Definition

Though the deployment method, feature set and scale are variable, all ACDs are essentially rule-based "auto attendant" systems that answer incoming calls and guide the callers to the appropriate business department or persons. ACDs route calls based on caller voice command or keypad selection, for example "say or press 1 for technical support."

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Products

ActiveDEMAND is a fully integrated, web-based marketing automation platform for small to medium sized businesses. Packed with features for streamlined campaign management, campaign recipes and attribution reporting, ActiveDEMAND enables even a sole p...
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By Coztel
Coztel.com is the world's leading cloud based call center software for every size of business. It's one of the perfect solutions for Inbound, Outbound and Blended call centers. Increase your agent effectiveness on the phone, chat, email, mobile and S...
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Dialer360 is a pioneer in cloud call center software solutions. With this technology you can get a predictive dialer with built in avatar, CRM and web phone, voice and SMS broadcasting, hosted phone system, and VoIP (Voice over Internet Protocol).
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By Five9
Five9 Inbound Contact Center enables organizations to provide exceptional customer service with sophisticated routing capabilities. The solution includes routing, self-service, and screen-pop capabilities that guide customers to the right answer or ...
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Nextiva Call Center is a comprehensive cloud solution with advanced functionality that's easy to use. Instantly access enterprise-grade call center solutions and quickly scale to respond to fluctuations in call volume without changing your infrastruc...
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Sharpen is advanced inbound call center software with all the features needed to run a customer-facing enterprise. The platform is available in four individually-available modules -- Call Tracking, Sales Accelerator, Connect and Customer Care.
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By Twilio
TaskRouter is a contact center routing solution. When a task gets assigned attributes, TaskRouter "learns" where to route the task, whether it is a phone call, a lead, or a support ticket.
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