Five9 is a cloud-based contact center software provider offering omnichannel communication, AI-powered tools, and workforce optimization solutions. It provides inbound and outbound voice capabilities, digital engagement channels, IVR, ACD, and integrations with CRM and UC platforms to enhance customer experience and agent productivity.

Five9 Inbound Contact Center enables organizations to provide exceptional customer service with sophisticated routing capabilities. The solution includes routing, self-service, and screen-pop capabilities that guide customers to the right answer or agent, based on the business objectives and contact center activity.

The Five9 Outbound Contact Center is a cloud-based solution that includes automated dialer technologies and campaign management tools to generate more leads.