Contact Center Platforms

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Definition

Contact Centers use technology to automate simple tasks to produce a more efficient result. Programs serving contact centers can include automatic dialers, programs to funnel customer biographies to callers, programs that produce schedules and performance evaluations.

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Products

Acqueon Engagement is a platform for conversational marketing enabling contact centers to launch outbound campaigns. Acqueon Engagement tools a multi-channel approach across voice and digital channels.
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Anywhere365 Unified Contact Center for Skype for Business and Microsoft Teams is an omnichannel efficiency platform that streamlines communications for global companies.
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By Five9
Five9 is completely cloud-based contact center service. Agents can log in from anywhere — they just need a computer, a headset, and a high-speed Internet connection.
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Kapture One Suite offers a contact center, service center, and field service on a single platform. Use Kapture One Suite to transform your customer support and let your customers reach out to you on the channels they prefer. Phone, chat, email, socia...
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VCC Live is cloud contact center software that enables your employees to work from anywhere. The fully modular solution can be customized according to your needs and easily personalized without IT support.
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