Contact Center Platforms

< Back to category


Contact Centers use technology to automate simple tasks to produce a more efficient result. Programs serving contact centers can include automatic dialers, programs to funnel customer biographies to callers, programs that produce schedules and performance evaluations.

Contribute to this definition


Acqueon Engagement is a platform for conversational marketing enabling contact centers to launch outbound campaigns. Acqueon Engagement tools a multi-channel approach across voice and digital channels.
Anywhere365 Unified Contact Center for Skype for Business and Microsoft Teams is an omnichannel efficiency platform that streamlines communications for global companies.
By Five9
Five9 is completely cloud-based contact center service. Agents can log in from anywhere — they just need a computer, a headset, and a high-speed Internet connection.
Kapture One Suite offers a contact center, service center, and field service on a single platform. Use Kapture One Suite to transform your customer support and let your customers reach out to you on the channels they prefer. Phone, chat, email, socia...
By Puzzel
Puzzel’s cloud-based contact centre solution is a highly flexible and scalable omni-channel solution for companies of all sizes. It offers increased productivity, closer customer contact and improved service levels. Truly omni-channel, it manages Voi...
By Twilio
Twilio Flex is a flexible contact center solution. Twilio Flex is built so developers can easily create, change, or extend every part of the platform. Augment existing contact centers with new channels, or an intelligent IVR and chatbot—or, move your...
VCC Live is cloud contact center software that enables your employees to work from anywhere. The fully modular solution can be customized according to your needs and easily personalized without IT support.
Finding more products...
Stay on top of the latest industry technology announcements with our weekly newsletter