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Contact Center Platforms

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Definition

Contact Centers use technology to automate simple tasks to produce a more efficient result. Programs serving contact centers can include automatic dialers, programs to funnel customer biographies to callers, programs that produce schedules and performance evaluations.

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Products

8×8 Contact Center for Microsoft Teams
By 8x8
8x8 Contact Center for Microsoft Teams provides a full suite of omni-channel contact center functionality integrated with Teams to simplify customer engagement workflows and ignite collaboration across your organization. Managers and supervisors can ...
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Acqueon Engagement
By Acqueon
Acqueon Engagement is a platform for conversational marketing enabling contact centers to launch outbound campaigns. Acqueon Engagement tools a multi-channel approach across voice and digital channels.
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Anywhere365 Unified Contact Center
By Workstreampeople
Anywhere365 Unified Contact Center for Skype for Business and Microsoft Teams is an omnichannel efficiency platform that streamlines communications for global companies.
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babelforce
By babelfish
babelforce is a no-code platform for enterprise contact centers. Add automation anywhere in the customer journey with sophisticated and intuitive software for your call center.
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Botbox
By Botbox
Botbox is an omnichannel No-Code cloud contact center software powered by Twilio. Personalize every step of the customer journey by uniting communications across your entire business, from marketing and sales to customer service and operations.
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Calldesk by Pulse
By Pulse Telesystems
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Cicero
By Cicero
Cicero is an intelligent automation solution that helps contact center and back-office organizations improve the productivity and performance of their critical resources: people, systems and processes.
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CloudTalk
By CloudTalk
CloudTalk helps small and medium businesses set up and run virtual phone systems from all around the world. Typically, it's used in sales for outbound calls and in customer service for inbound calls. Simplify the lives of your sales and customer supp...
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Connex One
By Connex One
Connex One Customer Engagement platform is a fully customizable customer engagement platform that enables next-gen communication for businesses worldwide. The platform provides intelligent customer experience features and AI tools for fully customiza...
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Five9
By Five9
Five9 is completely cloud-based contact center service. Agents can log in from anywhere — they just need a computer, a headset, and a high-speed Internet connection.
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CabinetM helps modern marketing and sales teams manage the technology they have and find the tools they need. The CabinetM marketing technology management platform enables full lifecycle support around technology discovery, qualification, implementation, and management. Marketing teams using CabinetM gain critical visibility and leverage to save time, money, drive revenue, and manage digital transformation. The company has built the industry’s most comprehensive database of over 16,000 marketing tools across 500+ categories, and currently has the largest set of marketing stack data as a result of hundreds of marketing stacks that have been built and are being managed on the platform.

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