Contact Center Platforms

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Definition

Contact Centers use technology to automate simple tasks to produce a more efficient result. Programs serving contact centers can include automatic dialers, programs to funnel customer biographies to callers, programs that produce schedules and performance evaluations.

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Products

By 8x8
8x8 Contact Center for Microsoft Teams provides a full suite of omni-channel contact center functionality integrated with Teams to simplify customer engagement workflows and ignite collaboration across your organization. Managers and supervisors can ...
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Acqueon Engagement is a platform for conversational marketing enabling contact centers to launch outbound campaigns. Acqueon Engagement tools a multi-channel approach across voice and digital channels.
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Anywhere365 Unified Contact Center for Skype for Business and Microsoft Teams is an omnichannel efficiency platform that streamlines communications for global companies.
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babelforce is a no-code platform for enterprise contact centers. Add automation anywhere in the customer journey with sophisticated and intuitive software for your call center.
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By Botbox
Botbox is an omnichannel No-Code cloud contact center software powered by Twilio. Personalize every step of the customer journey by uniting communications across your entire business, from marketing and sales to customer service and operations.
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By Cicero
Cicero is an intelligent automation solution that helps contact center and back-office organizations improve the productivity and performance of their critical resources: people, systems and processes.
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CloudTalk helps small and medium businesses set up and run virtual phone systems from all around the world. Typically, it's used in sales for outbound calls and in customer service for inbound calls. Simplify the lives of your sales and customer supp...
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By Five9
Five9 is completely cloud-based contact center service. Agents can log in from anywhere — they just need a computer, a headset, and a high-speed Internet connection.
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By Gamma
Horizon Cloud PBX is Gamma’s complete business phone system – a hosted communications service that provides businesses with extensive fixed and mobile telephony capabilities, accessed via an easy-to-use web portal that enables you to take exacting co...
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By iVinex
Ivinex Customer Relationship Management (CRM) includes state-of-the-art technology to help users to analyze and manage customer relationships from prospects to sales to service to followups.
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