Contact Center Platforms

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Definition

Contact Centers use technology to automate simple tasks to produce a more efficient result. Programs serving contact centers can include automatic dialers, programs to funnel customer biographies to callers, programs that produce schedules and performance evaluations.

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Products

By 8x8
8x8 Contact Center for Microsoft Teams provides a full suite of omni-channel contact center functionality integrated with Teams to simplify customer engagement workflows and ignite collaboration across your organization. Managers and supervisors can ...
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Acqueon Engagement is a platform for conversational marketing enabling contact centers to launch outbound campaigns. Acqueon Engagement tools a multi-channel approach across voice and digital channels.
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Anywhere365 Unified Contact Center for Skype for Business and Microsoft Teams is an omnichannel efficiency platform that streamlines communications for global companies.
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By Cicero
Cicero is an intelligent automation solution that helps contact center and back-office organizations improve the productivity and performance of their critical resources: people, systems and processes.
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CloudTalk helps small and medium businesses set up and run virtual phone systems from all around the world. Typically, it's used in sales for outbound calls and in customer service for inbound calls. Simplify the lives of your sales and customer supp...
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By Five9
Five9 is completely cloud-based contact center service. Agents can log in from anywhere — they just need a computer, a headset, and a high-speed Internet connection.
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By iVinex
Ivinex Customer Relationship Management (CRM) includes state-of-the-art technology to help users to analyze and manage customer relationships from prospects to sales to service to followups.
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Kapture One Suite offers a contact center, service center, and field service on a single platform. Use Kapture One Suite to transform your customer support and let your customers reach out to you on the channels they prefer. Phone, chat, email, socia...
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By USAN
Metaphor Engage is an omni-channel customer engagement platform that integrates the service (web, SMS, social, phone) and backend channels to offer customers a seamless experience.
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By Puzzel
Puzzel’s cloud-based contact centre solution is a highly flexible and scalable omni-channel solution for companies of all sizes. It offers increased productivity, closer customer contact and improved service levels. Truly omni-channel, it manages Voi...
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