Call Center System: Enterprise

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Definition

Call Center Management describes the business practices and the technology solutions that drive the core operations of a call center. Call Center managers optimize their operation with feature-rich software solutions that include agent training, automation, scheduling, tracking, analytics, performance evaluation and more.

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Products

3CLogic provides cloud communication as a service offering an integrated multichannel and Computer Telephony Integrations (CTI) platform. Designed to complement existing operational workflows and/or on-premise legacy systems, the solution provides a ...
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By 8x8
8x8 is a suite of business VoIP services that includes mobile apps, web conferencing, chat and the added benefit of a customer contact center.
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By [24]7
[24]7 Active Share is a shared "online canvas" enabling voice agents to interact with a caller through rich visual web apps and collaborative browsing.
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Aircall is a phone support software solution that enables the creation of a virtual, collaborative phone system for companies. The cloud-based call center software connects to the tools you already use for a simple, streamlined solution.
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Aloware is an easy to use SMS and Calling dashboard that helps you engage more with customers. This contact center software comes with a PowerDialer, many CRM integrations, mobile app, and unlimited inbound calls.
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By Ameyo
Ameyo is an all-in-one communication suite for contact centers and enterprises with capabilities including ACD, IP-PBX, CTI, IVR, predictive dialer, voice logger, unified presence, sales management, customer care, and reporting.
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The Aspect Via Platform is a flexible cloud contact center solution that gives you the agility to evolve and scale your contact center as business needs demand. Based entirely on Aspect's proven interaction management and workforce optimization produ...
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AVANSER is a suite of call tracking and analytics solutions, including call recording, call tracking, call conversion, call routing, and call analytics.
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AvidTrak is an effortless call tracking platform for search, display, and print advertisers.
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Bright Pattern is a cloud-based contact center solution that enables rich customer experiences across popular channels including phone, email, chat, video, social networks, SMS, messaging, and mobile applications.
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