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Call Center System: Enterprise

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Definition

Call Center Management describes the business practices and the technology solutions that drive the core operations of a call center. Call Center managers optimize their operation with feature-rich software solutions that include agent training, automation, scheduling, tracking, analytics, performance evaluation and more.

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Products

3CLogic
By 3CLogic
3CLogic provides cloud communication as a service offering an integrated multichannel and Computer Telephony Integrations (CTI) platform. Designed to complement existing operational workflows and/or on-premise legacy systems, the solution provides a ...
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8x8 Business VoIP
By 8x8
8x8 is a suite of business VoIP services that includes mobile apps, web conferencing, chat and the added benefit of a customer contact center.
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[24]7 Active Share
By [24]7
[24]7 Active Share is a shared "online canvas" enabling voice agents to interact with a caller through rich visual web apps and collaborative browsing.
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[24]7 AIVA for IVR
By [24]7
[24]7 AIVA for IVR reimagines interactive voice response with with AI-powered speech. Reinvent your IVR with advanced natural language technology, more accurate speech recognition, and digital capabilities designed to help your customers help themsel...
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Accelecom CCaaS
By Accelecom
Accelecom Contact Center as a Service (CCaaS) is a state-of-the-art, cloud-based, customizable solution with capabilities such as intelligent skills-based routing, customized reporting, and workforce scheduling support — all the tools needed to run, ...
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Aircall
By Aircall
Aircall is a phone support software solution that enables the creation of a virtual, collaborative phone system for companies. The cloud-based call center software connects to the tools you already use for a simple, streamlined solution.
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Aloware
By Aloware
Aloware is an easy to use SMS and Calling dashboard that helps you engage more with customers. This contact center software comes with a PowerDialer, many CRM integrations, mobile app, and unlimited inbound calls.
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Ameyo
By Ameyo
Ameyo is an all-in-one communication suite for contact centers and enterprises with capabilities including ACD, IP-PBX, CTI, IVR, predictive dialer, voice logger, unified presence, sales management, customer care, and reporting.
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Aspect Via
By Aspect Software
The Aspect Via Platform is a flexible cloud contact center solution that gives you the agility to evolve and scale your contact center as business needs demand. Based entirely on Aspect's proven interaction management and workforce optimization produ...
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AVANSER
By AVANSER
AVANSER is a suite of call tracking and analytics solutions, including call recording, call tracking, call conversion, call routing, and call analytics.
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CabinetM helps modern marketing and sales teams manage the technology they have and find the tools they need. The CabinetM marketing technology management platform enables full lifecycle support around technology discovery, qualification, implementation, and management. Marketing teams using CabinetM gain critical visibility and leverage to save time, money, drive revenue, and manage digital transformation. The company has built the industry’s most comprehensive database of over 16,000 marketing tools across 500+ categories, and currently has the largest set of marketing stack data as a result of hundreds of marketing stacks that have been built and are being managed on the platform.

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