Call Center System: Enterprise

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Definition

Call Center Management describes the business practices and the technology solutions that drive the core operations of a call center. Call Center managers optimize their operation with feature-rich software solutions that include agent training, automation, scheduling, tracking, analytics, performance evaluation and more.

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Products

3CLogic provides cloud communication as a service offering an integrated multichannel and Computer Telephony Integrations (CTI) platform. Designed to complement existing operational workflows and/or on-premise legacy systems, the solution provides a ...
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By 8x8
8x8 is a suite of business VoIP services that includes mobile apps, web conferencing, chat and the added benefit of a customer contact center.
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By [24]7
[24]7 Active Share is a shared "online canvas" enabling voice agents to interact with a caller through rich visual web apps and collaborative browsing.
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Aircall is a phone support software solution that enables the creation of a virtual, collaborative phone system for companies.
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AmeriCall provides answering services and call center solutions including outbound and inbound call center telephone systems, VOIP, advanced IVR, order processing software, and automation systems.
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AnswerNet is a full-service provider of inbound, outbound, automated and business process outsourcing (BPO) call center services.
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Arise Virtual Solutions provides business process outsourcing and crowdsourcing services to the healthcare, ecommerce, high tech, telecom, travel, and hospitality industries.
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Aspect Zipwire is a cloud-based call center solution that provides omni-channel customer care, fully-featured agent and supervisor desktops and advanced reporting and recording capabilities.
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By Avaya
The Avaya Aura Platform is a unified communication solution that brings together real-time communications performance and reliability with a enterprise-wide Session Initiation Protocol (SIP) architecture, plus the instant detection of each user's pr...
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Bright Pattern is a cloud-based contact center solution that enables rich customer experiences across popular channels including phone, email, chat, video, social networks, SMS, messaging, and mobile applications.
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