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Speech Recognition

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Definition

Speech recognition is the ability of a machine or program to identify words or phrases in spoken language and natural speech and convert them into a machine-readable format. In the call center, speech recognition software is used to handle incoming customer calls. 
Source: TechTarget

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Products

CloudTalk
By CloudTalk
CloudTalk helps small and medium businesses set up and run virtual phone systems from all around the world. Typically, it's used in sales for outbound calls and in customer service for inbound calls. Simplify the lives of your sales and customer supp...
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ElevateAI
By NICE Systems
ElevateAI is an AI as a Service (AIaaS) solution that brings the power of Enlighten AI, its purpose-built CX AI, to the developer community. ElevateAI gives the industry a new way to gain customer insights across audio, transcripts, and chats to buil...
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