Autodialers & Robocallers

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Definition

Autodialers (or auto dialers) are automated outgoing telephone systems programmed to dial down a list of telephone numbers sequentially. This tool is used to convey promotional offers and other marketing messaging. If no one answers the call, an autodialer will hang up and move to the next number on the list, and if someone does answer it will either play a recorded message or transfer the call to an agent. Autodialers that immediately connect to a call center agent are called predictive dialers.

When autodialers reach a recipient with a recorded message, either live or voicemail, it's called a robocall. Robocalls are placed to targeted recipients by automated calling systems programmed to broadcast a message out to a list of telephone numbers all at once. Some vendors refer to these calls as "voice broadcasts" because they are recorded messages sent to a large group at once, not sequentially.

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Products

ActiveDEMAND is a fully integrated, web-based marketing automation platform for small to medium sized businesses. Packed with features for streamlined campaign management, campaign recipes and attribution reporting, ActiveDEMAND enables even a sole p...
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By Ameyo
AMEYO is an all-in-one communication suite for contact centers and enterprises with capabilities including ACD, IP-PBX, CTI, IVR, predictive dialer, voice logger, unified presence, sales management, customer care, and reporting.
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The Troparé Auto Sales Dialer (ASD) is your virtual call-center assistant. Easily upload a list of leads into this online call tool and dial directly from its interface with ‘one-click’ dialing, or let it dial your list for you via its ‘auto-dialing...
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By Avtex
Avtex InteractionSync is a call center solution that gives agents access to a unified agent desktop with embedded call controls such as call pickup, disconnect, hold, transfer, conference, status management, and click-to-dial.
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CloudAgent is a call center software solution that functions as an inbound and outbound call center. The solution enables organizations to engage with customers through multiple channels including voice, email, chat, SMS, and social media.
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ConnectAndSell delivers live conversations on demand, using a combination of proprietary switching technology and virtual sales agents.
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By Fuze
Among the global voice and video products offered by Fuze is a suite of Contact Center software solutions. Scalable for businesses of all sizes, the Fuze solution includes call routing using automated speech recognition (ASR) and text-to-speech (TTS)...
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By Coztel
Coztel.com is the world's leading cloud based call center software for every size of business. It's one of the perfect solutions for Inbound, Outbound and Blended call centers. Increase your agent effectiveness on the phone, chat, email, mobile and S...
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CrazyCall is a cloud based platform for sales and marketing teams doing cold calling, market research, information or loyalty campaigns. CrazyCall keeps agents at 75-85% of efficiency to prevent tiredness and optimize performance. Numbers are dialed ...
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Dialer360 is a pioneer in cloud call center software solutions. With this technology you can get a predictive dialer with built in avatar, CRM and web phone, voice and SMS broadcasting, hosted phone system, and VoIP (Voice over Internet Protocol).
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