Autodialers & Robocallers

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Definition

Autodialers (or auto dialers) are automated outgoing telephone systems programmed to dial down a list of telephone numbers sequentially. This tool is used to convey promotional offers and other marketing messaging. If no one answers the call, an autodialer will hang up and move to the next number on the list, and if someone does answer it will either play a recorded message or transfer the call to an agent. Autodialers that immediately connect to a call center agent are called predictive dialers.

When autodialers reach a recipient with a recorded message, either live or voicemail, it's called a robocall. Robocalls are placed to targeted recipients by automated calling systems programmed to broadcast a message out to a list of telephone numbers all at once. Some vendors refer to these calls as "voice broadcasts" because they are recorded messages sent to a large group at once, not sequentially.

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Products

Agent CRM is a marketing automation platform built for insurance agents, with tools for CRM, email marketing, text message marketing, automations, pipelines for organization, booking appointments and an automatic dialer built-in. The automatic dialer...
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Channels is a customer service solution for contact centers. Channels integrates with your favorite platforms such as Shopify, Magento or Pipedrive to collect customer data stored in them. Then, when your customers are calling, Channels shows you the...
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CloudAgent is a call center software solution that functions as an inbound and outbound call center. The solution enables organizations to engage with customers through multiple channels including voice, email, chat, SMS, and social media.
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CloudTalk helps small and medium businesses set up and run virtual phone systems from all around the world. Typically, it's used in sales for outbound calls and in customer service for inbound calls. Simplify the lives of your sales and customer supp...
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ConnectAndSell delivers live conversations on demand, using a combination of proprietary switching technology and virtual sales agents.
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By Coztel
Coztel.com is the world's leading cloud based call center software for every size of business. It's one of the perfect solutions for Inbound, Outbound and Blended call centers. Increase your agent effectiveness on the phone, chat, email, mobile and S...
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Dialer360 is a pioneer in cloud call center software solutions. With this technology you can get a predictive dialer with built in avatar, CRM and web phone, voice and SMS broadcasting, hosted phone system, and VoIP (Voice over Internet Protocol).
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Hosted Dialer is an advanced web-based Predictive Dialer system to boost productivity and revenue for the business. The solution is easy to set up and only requires a computer, USB headset, internet connection and a phone line.
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LeadsRain is a full-featured predictive/auto dialer contact center solution.
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LiveCall is a call center solution that enables users to talk by voice with people who are currently visiting a website. Intelligent algorithms select the most prospective online visitors and engage them into real-time voice conversations through the...
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